Delivery Policy

Service Delivery Policy

Service Start Time

At Epicplayportal, service delivery begins only after full payment is received and all required information has been provided, such as game login details, preferences, or scheduling confirmation.

Estimated Fulfilment Timeframe

• Boosting Services: 1–3 business days
• Coaching Sessions: Scheduled within 24–48 hours after payment and receipt of player preferences
• Coaching Session Utilization: Once the coaching/boosting session is scheduled, if the session is not utilized, the session will be considered forfeited. Coaching is a one-off service

Notes

• Delivery times may vary based on in-game factors, order volume, or special requests
• All services are digital; no physical products are shipped
• Customers will be informed of any scheduling changes or expected delays

Delivery Method

Services are delivered through:

• Email confirmation
• In-game execution by our team
• Temporary account access (with your consent)
• Scheduled voice or video calls (for coaching)

Order Updates

You will receive timely updates via:

• Email notifications
• User dashboard (if applicable)

Delivery Delays

Epicplayportal is not responsible for delays caused by:

• Incomplete or incorrect account details
• Game server maintenance or outages
• Unforeseen circumstances such as internet issues, natural disasters, or force majeure

We will notify you promptly regarding any delays.

Service Completion

Upon completion of your service, you will receive confirmation via email or through your account dashboard.

Contact Email: hello@epicplayportal.com